Shipping / Terms and Conditions
Max Daniel ships from San Pedro, CA Monday-Thursday, excluding holidays. Items ship 1-2 business days upon receipt of order, unless an item is on back order. We will notify you if any item cannot be shipped within the specified timeframe.
We ship domestically (within the continental U.S. only) via UPS Ground and USPS Priority and Express. Please note that UPS does not ship to P.O. boxes. To ship your order to a P.O. box, please select USPS or contact us directly.
We ship internationally via USPS—except to China and Taiwan. To purchase from these countries, please click on the hyperlink to go to our sister sites. Please contact us should you have trouble placing an order with your international credit card.
Expedited delivery orders must be placed by 10am Pacific Standard Time to be shipped by the next business day.
Shipping totals are calculated on our checkout page. Max Daniel does not add shipping or handling fees; all shipping totals are calculated in real time from the carrier you chose (UPS/USPS).
Max Daniel is not responsible for incorrect addresses entered into the shipping form. Once the package leaves our facility, the shipping carrier (UPS/USPS) is responsible for delivery. Further, Max Daniel is not responsible for lost or stolen packages once the package leaves our warehouse. Request ‘signature required’ from the carrier if you do not want UPS to leave your package at your door.
Contact us via email at firstname.lastname@example.org to ship to P.O. boxes, APO/FPO addresses, U.S. territories, or for any other shipping concerns.
Shipping and handling fees on returned merchandise are non-refundable. Shipping and handling costs on returns and exchanges are the responsibility of the customer.
Returns or exchanges must be made within 14 days of the date of purchase. Item(s) must be in new and unused condition with original tags and packaging in order to be returned. Max Daniel cannot accept returns or exchanges without a return authorization number which can be obtained by calling 310-831-4004 or email email@example.com.
Ship prepaid and insured back to Max Daniel with return authorization noted on original sales receipt.
Max Daniel accepts all major credit cards and all transaction data is encrypted per industry standards. Information that you provide us in the process of your order will not be shared for any reason. If you have any issues with your credit card, please call 310-831-4004 or email firstname.lastname@example.org.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.
Non-personal identification information
How we use collected information
Max Daniel collects and uses Users’ personal information for the following purposes:
• To improve customer service.
Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize User experience.
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site.
We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To process transactions.
We may use the information that Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer a content, promotion, survey or other Site feature.
To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
The email address that Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time Users would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Users may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchanged between the Site and its Users happens over a SSL-secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.